Terms of Use

If you use the Skin Bestie website, you confirm that you accept these Terms and that you agree to comply with them. If you are also using Skin Bestie's services, please see our client terms and conditions.

Please ensure you read these terms and conditions of use, which govern your use of and access to skinbestie.co (the "website"), whether as a guest or a registered user. If you do not accept them, please do not use the website.

This website is owned and operated by Gentle Human Ltd (referred to as "Skin Bestie", "we", "us" or "our"). We are registered in England and Wales under company number 14448690 and have our registered office at Huckletree (Priory House) Limited, 6 Wrights Lane, London, W8 6TA.

Medical Disclaimer

We are not medical professionals. The information and content on this website, including any product descriptions, recommendations, or advice, is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

Changes to these terms

From time to time, we may modify these Terms. Please check this page from time to time to take notice of any changes we make, as they are binding on you. Your use of our website following any such change constitutes your agreement to follow and be bound by the Terms as amended. If at any time you do not wish to accept the Terms, you may not use our website.

Changes to our website

We may update our website from time to time and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our website, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our website.

Information Accuracy

We have taken all reasonable steps to ensure the accuracy, currency, availability, correctness, and completeness of the information on the pages of this website. However, all information on this website (including information about goods and services) is provided without warranty of any kind, whether express or implied, including but not limited to, implied warranties of quality, fitness for a particular purpose, or non-infringement. The content on this website is subject to change and update by us from time to time without notification. You should periodically revisit this page to review the current terms and conditions of use.

Jurisdiction and Local Laws

The content on this website is provided in accordance with and subject to the laws of England. No representations are made that materials on this website are appropriate or available for use in locations outside of the United Kingdom. Users who access this website from other locations do so on their own initiative and are responsible for compliance with local laws.

Use of the website

Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may need to suspend access to our website at times for technical or maintenance purposes. Internet and IT or telecommunication networks are not error-free, and interruptions and failures can occur. We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:

• Poor transmission and/or reception of any data and/or information via the Internet;
• Any external intrusions or computer viruses;
• Any defaulting reception equipment or communication networks; and
• Any such Internet malfunction as may hinder the proper operation of the website.

Use of our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our website. We do not warrant that our website is compatible with your computer equipment or that our website or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

You must be 18 years of age or older to use our site.

Prohibited uses

You may use our website only for lawful purposes. You must not use our website:

• In any way that breaches any applicable local, national or international law or regulation;
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• For the purpose of harming or attempting to harm minors in any way;
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of these Terms; and
• Not to access without authority, interfere with, damage or disrupt any part of our website; any equipment or network on which our website is stored; any software used in the provision of our website; or any equipment or network or software owned or used by any third party.

Your account and password

Access to the website and/or certain sections thereof may require the use of PIN codes or passwords. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We may limit the number of attempts you make to access the website and/or certain section thereof, in order to prevent any fraudulent use of such codes. Please inform us of any fraudulent use that you may become aware of. In the event of any breach of the rules set forth under these Terms, we have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at team@skinbestie.co.

Third-Party Links

Certain links on this website lead to websites maintained by third parties over which we have no control. We make no representations as to the accuracy, completeness, or any other aspect of the information contained on such third-party websites or websites linked to such websites and shall not be liable for any loss or damage arising from your reliance upon such information.

Internet security and privacy

We do not guarantee the privacy or confidentiality of any information relating to you that is transmitted over the Internet. You are responsible for the content and information contained in all your communications with this website, including its lawfulness, truthfulness, and accuracy. You should not post or send any unlawful, threatening, defamatory, obscene material, or any material that could give rise to a criminal offense and/or civil liability in any relevant jurisdiction.

Copyright and Intellectual Property

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it (including, but not limited to text, content, software, database rights, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (Content). The Content is protected by copyright laws and other intellectual property regimes and treaties around the world. All such rights are reserved. You acquire no rights or licences in or to our website and/or the Content other than the limited right to use our website in accordance with these Terms. You may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our website. In the event that we make part of the website available to you which enables you to edit a picture (especially in order to track your progress), you hereby acknowledge and agree that such part of the website shall only be for your own private use, in compliance with its intended purpose and in accordance with any further restrictions or guidelines made known to you. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our website available as part of another website, whether by hyperlink framing on the internet or otherwise. Our website and the information contained therein may not be used to construct a database of any kind, nor may our website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our website. You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the Content you have made. You agree to abide by all additional copyright notices or restrictions contained in our website. You agree to notify us promptly in writing promptly if you become aware of any unauthorised access to or use of our website by any party or of any claim that our website or any of the contents of our website infringes any copyright, trademark, or other contractual, statutory or common law rights of any party.

User-generated content

We may make available, via this website, a space dedicated to user content whereby users of our website can upload content such as text, photos, videos, opinions, etc. (User Content) on forums including but not limited to:

• Customer Ratings and Reviews
• Questions and Answers

This User Content has not been verified or approved by us. The views expressed by users on our website are their own and do not represent our views or values.

We do not endorse or control the User Content transmitted or posted on the website and, therefore, we do not guarantee the accuracy, integrity, legality or quality of User Content. We make no representations that results depicted are achievable, as content may have been altered by users.

Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of, or reliance upon, any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the website.

If you wish to complain about information or materials uploaded by other users, please contact us at team@skinbestie.co.

Whenever you make use of a feature that allows you to upload content to our website, or to contact other users of our website, you must comply with the Acceptable Standards below. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with these content standards.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us, and other users of our website, a limited licence to use, store and copy that content and to distribute and make it available to third parties.

User Content Standards

User Content must:

• Be accurate (where it states facts);
• Be genuinely held (where it states opinions);
• Be reflective of your own use of the service;
• Comply with applicable law in the UK and in any country from which it is posted.

User Content must not:

• Contain any material which is malicious or defamatory of any person;
• Contain any material which is rude, obscene, offensive, hateful or inflammatory;
• Promote sexually explicit material;
• Promote violence;
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• Infringe any copyright, database right or trademark of any other person;
• Be likely to deceive any person;
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• Promote any illegal activity;
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
• Be likely to harass, upset, intimidate, embarrass, alarm or annoy any other person;
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• Give the impression that they emanate from us, if this is not the case;
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse;
• Use any third-party intellectual property without prior authorisation;
• Use the website for political, propaganda or proselytising purposes;
• Divert the website from its intended purpose, including by using it as a dating service;
• Disseminate any information or content that may be upsetting for minors;
• Contain any content advertising or promoting any products and/or services competing with the brand(s) displayed on the website;
• Disseminate any information that may directly or indirectly allow the nominal and specific identification of an individual without their prior and express consent, such as their last name, postal address, email address, telephone number.

Please inform us of any User Content which appears contrary to applicable legislation in force and/or to accepted standards of morality and/or the Acceptable Standards set forth herein and/or which infringes the rights of others, at the following address: team@skinbestie.co.

Intellectual property for User Content

For any User Content that you upload or you post on the website, you grant SkinBestie a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such content and/or incorporate such User Content together with your username/name and location into any form, medium or technology, including (but not limited to):

• On all electronic, IT, digital, multimedia and internet media including SkinBestie websites, social media pages and other online presences;
• On all advertising media both online and offline;
• On internal SkinBestie communications;
• For corporate, financial communication and public relations communications and disclosures;
• On retailer-and client-facing media.

Additionally, any User Content that you upload or post on the site must be your own sole authorship, and you must be the owner of the intellectual property rights of the content.

You are hereby informed that said social networks are platforms owned by third parties and, accordingly, the circulation and use of User Content via said social networks shall be governed by the terms of use defined by said third parties. We can therefore not be held responsible for any use of the content by us or any third parties in accordance with the terms of use defined by the social networks, including without limitation, in terms of the scope and duration of licensed rights, and removal of the User Content. You shall be responsible for handling any third-party claims relating to the use of the User Content in accordance with the terms of use defined by the social networks.

In addition, we hereby remind you that any User Content may be referenced on a search engine and therefore to be accessed by an audience outside the website.

This authorisation allows us to adapt your User Content in order in any way we see fit including but not limited to regulatory compliance purposes whilst still respecting the original sentiment of the original User Content.

Further, the use of User Content may come with such anonymised information as your city, country or age, and/or, if you expressly authorised it, information allowing your identification such as your first name, or your alias.

You agree to indemnify and hold SkinBestie (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

Applicable Law and Jurisdiction

The use of this website is subject to the laws of England, which shall exclusively govern the interpretation, application, and effect of all the above permissions, exclusions, licenses, and conditions of use. The courts of England shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with this website and its use.

These terms and conditions of use contain the entire agreement between you and us relating to the use of the website.

To contact us, please email team@skinbestie.co. Thank you for visiting our website. SkinBestie